First American Supply Co. (FASCo)
At First American Supply Co., we believe great customer service includes getting your order on its way as quickly as possible.
We understand that when you place an order, you want your products without unnecessary delays. That’s why we make prompt order processing and dependable shipping a priority.
Our goal is simple: Get your order out the door quickly, accurately, and with the care you deserve.
1. Order Processing & Shipping Times
We work hard to process and ship orders promptly.
Our standard shipping schedule is:
- Orders received before 12:00 PM Central Time, Monday through Friday: We aim to ship the same business day.
- Orders received at or after 12:00 PM Central Time, Monday through Friday: We aim to ship the next business day.
- Orders received on weekends or holidays: We aim to ship the next business day.
These timelines apply to in-stock merchandise and orders that have been successfully processed and paid for.
We don’t believe in letting an order sit when it could already be on its way. Whenever possible, we will process and ship orders sooner than our standard schedule, including orders received after our daily cutoff.
While we strive to meet these processing times, same-day and next-business-day shipping are goals rather than guarantees. Inventory availability, payment verification, carrier schedules, weather, and other circumstances may occasionally affect processing.
2. Shipping Methods & Carriers
FASCo uses ShipStation to manage shipping operations, generate shipping labels, and coordinate shipments through available carriers.
Available shipping methods, rates, and estimated delivery times will generally be displayed during checkout.
We select shipping services based on the options available for your order, delivery destination, and selected shipping method.
FASCo reserves the right to use a comparable shipping carrier or service when necessary, provided it does not materially reduce the shipping service purchased by the customer.
3. Shipping Rates
Shipping charges are calculated during checkout based on factors that may include:
- Package weight and dimensions.
- Delivery destination.
- Selected shipping method.
- Carrier rates and applicable shipping surcharges.
Customers are responsible for applicable shipping and handling charges disclosed at checkout.
Any promotional or complimentary shipping offers will be subject to the terms stated with the promotion.
4. Delivery Estimates
Estimated delivery times are provided by the shipping carrier and begin when the carrier accepts the shipment, not when the order is placed.
Shipping and delivery dates are estimates and are not guaranteed unless an express guarantee is specifically offered and accepted.
Once an order has been transferred to the carrier, delivery may be affected by weather, carrier operations, holidays, incorrect address information, and circumstances beyond FASCo’s reasonable control.
While we cannot control every aspect of carrier delivery, we are committed to helping customers resolve shipping concerns whenever reasonably possible.
5. Order Tracking
When your order ships, we will generally send a shipping confirmation email containing tracking information when available.
Tracking information may take additional time to become active after a shipping label has been created or the shipment has been transferred to the carrier.
Customers can use the tracking information provided to follow their shipment’s progress.
6. Shipping Addresses & Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
Please review your delivery address carefully before submitting your order.
If an incorrect or incomplete address results in additional shipping charges, returned merchandise, or a required reshipment, the customer may be responsible for the associated costs.
If you discover an address error after placing your order, contact us immediately at cs@firstamericansupplyco.com.
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to the carrier.
7. Lost, Delayed, or Damaged Shipments
We take shipping concerns seriously and want to help customers receive their orders in satisfactory condition.
If your shipment is delayed, lost, or arrives damaged, please contact cs@firstamericansupplyco.com with your order number and a description of the issue.
- Damaged shipments: Please report visible or concealed shipping damage within 7 calendar days of delivery and provide photographs of the product and packaging.
- Lost shipments: Contact us if tracking indicates a delivery problem or the shipment has not arrived within a reasonable period after its estimated delivery date.
- Delayed shipments: We will assist with available tracking information and reasonable carrier inquiries.
FASCo reserves the right to investigate shipping claims, request supporting documentation, and coordinate with the shipping carrier before determining an appropriate resolution.
Claims involving confirmed shipping damage, loss, or fulfillment errors will be addressed fairly and in accordance with applicable law.
Customers should retain damaged merchandise and its original packaging until the claim has been resolved or FASCo provides further instructions.
8. Shipping Charges & Returns
Shipping charges are separate from the cost of merchandise and are generally nonrefundable once the applicable shipping service has been performed, except where required by law.
For standard returns of eligible unopened, unused, and undamaged merchandise:
- Customers are responsible for return shipping expenses.
- Original shipping charges are nonrefundable.
- FASCo does not provide complimentary return shipping labels for standard returns.
- Merchandise must be returned according to our Return & Refund Policy.
For verified defective products, shipping damage, or FASCo fulfillment errors, please contact us before returning merchandise.
FASCo will determine the appropriate return procedure and, when required by law or an approved resolution, arrange or authorize reasonable return shipping at our expense.
FASCo does not reimburse unauthorized return shipping charges, except where required by law.
Please review our Return & Refund Policy for complete return eligibility and refund requirements.
9. Shipping Restrictions
Certain products may be subject to shipping restrictions based on product type, size, weight, carrier requirements, or applicable laws and regulations.
Some items may require special handling or may not be eligible for shipment to certain destinations.
If an order cannot be fulfilled because of a shipping restriction, we will contact the customer to discuss available options, including cancellation and refund when appropriate.
10. Customer Service & Contact Information
Have a question about your order, shipping status, or delivery? We’re happy to help.
Email: cs@firstamericansupplyco.com
Please include your order number and a brief description of your inquiry.
For damaged shipments, include clear photographs of the product and packaging so our team can review the issue promptly.
We believe resolving concerns begins with clear communication, and we’ll make every reasonable effort to assist you.
11. Our Commitment to You
At First American Supply Co., we believe dependable service is more than a promise.
We value your business and respect your time. When you place an order with us, our team works to get it processed, packed, and shipped promptly.
Our published processing times establish what you can normally expect, but they are not a reason for us to wait when we can serve you faster.
If we can get your order on its way sooner, we will. That’s simply how we believe business should be done.
Thank you for choosing First American Supply Co.
First American Supply Co.
Quality products. Dependable service. Confidence in every purchase.
This policy applies to orders placed directly through First American Supply Co. and is subject to applicable law.