First American Supply Co. (FASCo)
At First American Supply Co., we take pride in offering quality products and dependable customer service. We want you to shop with confidence, knowing that we stand behind the products we sell.
We understand that sometimes a purchase doesn’t work out as expected. Our return policy is designed to provide a fair, straightforward process while helping us maintain the quality and value our customers expect.
1. Return Eligibility
We accept eligible returns within 30 calendar days of delivery, subject to the following conditions:
- Products must be unopened, unused, undamaged, and in their original packaging.
- All original components, accessories, instructions, and packaging materials must be included.
- Proof of purchase from First American Supply Co. is required.
- Photographs of the product and its original packaging are required when submitting a standard return request.
- Returns must be requested within 30 calendar days of delivery and must receive authorization before merchandise is shipped back.
- Bundled products and survival kits must be returned complete, unopened, and with all original contents and packaging intact to qualify for a standard return. Partial returns of bundled products are not accepted unless specifically authorized by FASCo.
Products that have been opened, used, installed, altered, damaged after delivery, or returned with missing components are generally not eligible for a standard return unless they are defective.
FASCo reserves the right to inspect returned merchandise and decline returns that do not meet these requirements, subject to applicable law.
2. Defective or Damaged Products
We stand behind the products we sell. If your order arrives damaged, defective, or incorrect, we want the opportunity to make it right.
- Shipping damage or incorrect items: Please contact us within 7 calendar days of delivery so we can promptly investigate and assist.
- Defective products: Contact us within 30 calendar days of delivery, even if the product has been opened or used to discover the defect.
- Required documentation: Return requests must include the order number, a description of the issue, and clear photographs of the product and packaging. For defective or damaged products, photographs should show the affected area whenever possible.
If a defect cannot reasonably be demonstrated through photographs, FASCo may accept video or other appropriate documentation.
FASCo may request additional photographs, information, inspection, or return of the product before determining the appropriate resolution.
For verified defects, shipping damage, or fulfillment errors, we will offer an appropriate replacement or refund, subject to product availability and applicable law.
Normal wear and tear, accidental damage, misuse, improper installation, unauthorized modifications, and damage resulting from failure to follow product instructions are not considered manufacturing defects.
3. How to Request a Return
To request a return, please email cs@firstamericansupplyco.com and include:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Clear photographs showing the product, its condition, and its original packaging.
- For damaged or defective products, additional photographs showing the damage or defect, when visible.
Photographs are required for standard return authorization. Requests submitted without the required documentation may remain pending until the information is received, subject to applicable law.
Our team will review your request and provide return instructions when approved.
Please do not ship merchandise back without prior return authorization. Unauthorized returns may be refused or returned to the sender at the customer’s expense.
Receiving return authorization does not guarantee a refund. All returned merchandise remains subject to inspection and verification of eligibility.
4. Return Shipping
For standard returns of unopened, unused, and undamaged merchandise:
- The customer is responsible for all return shipping costs.
- Original shipping and handling charges are nonrefundable, except where required by law.
- FASCo does not provide prepaid return shipping labels for standard returns.
- Customers are responsible for properly packaging returned merchandise and ensuring its safe delivery to FASCo.
- FASCo is not responsible for merchandise lost or damaged during customer-arranged return shipping.
- Unauthorized or collect-on-delivery shipments may be refused.
For verified defective merchandise, shipping damage, or fulfillment errors attributable to FASCo, customers must contact us before returning the product.
FASCo will determine the appropriate resolution, including whether a return is necessary. When FASCo is responsible for return shipping under applicable law or an approved resolution, we will arrange or authorize a reasonable shipping method.
FASCo does not reimburse return shipping expenses incurred without prior authorization, except where required by law.
5. Refund Processing
Once your authorized return has been received and inspected, we will notify you of its approval or denial.
Approved refunds will generally be issued to the original payment method within 5–10 business days following inspection and approval, or sooner where required by law.
Your financial institution may require additional time to post the credit.
Original shipping charges are nonrefundable where applicable. Returns that fail to meet eligibility requirements may be denied or, where agreed upon with the customer, subject to an appropriate reduction in the refund amount.
FASCo does not offer store credit as a standard return option.
6. Nonreturnable Merchandise
Certain merchandise may be excluded from standard returns, including:
- Products identified as final sale or nonreturnable at the time of purchase.
- Customized or specially ordered merchandise.
- Products that have been opened, used, altered, or are missing original packaging or components.
- Products that cannot be safely resold due to their condition, use, or applicable safety requirements.
- Incomplete survival kits or bundled products with missing or altered contents.
These exclusions do not eliminate any rights or remedies required by applicable law for defective, damaged, or incorrectly supplied products.
7. Exchanges
We do not guarantee direct exchanges.
If you would like a different product, size, or variation, please contact customer service. When appropriate, we may recommend returning the eligible original purchase and placing a new order.
Defective products may qualify for replacement under Section 2.
8. Customer Service & Contact Information
Have a question about a return, refund, or product concern? We’re here to help.
Email: cs@firstamericansupplyco.com
Please include your order number and a brief description of your request so our team can assist you efficiently.
We encourage customers to contact us before returning merchandise to ensure the proper procedures are followed and unnecessary shipping expenses are avoided.
9. Our Commitment to You
At First American Supply Co., customer satisfaction matters. We believe good service means clear communication, fair treatment, and standing behind the products we sell.
Our policies help us serve customers consistently while keeping our products competitively priced.
If something isn’t right with your order, please reach out. We’ll work with you to find a fair and reasonable solution.
First American Supply Co.
Quality products. Dependable service. Confidence in every purchase.
This policy applies to purchases made directly through First American Supply Co. and does not limit any rights available under applicable law.