Refund & Return Policy

FASCo is committed to your satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in its original packaging with all tags, accessories, and manuals.
• Proof of purchase (order number or receipt) is required.
• Items marked as “Final Sale” or “Non-returnable” cannot be returned.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved:

• A credit will be applied to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable (except in cases where we made a shipping error or the item arrived damaged).

Restocking Fee

Returns of non-defective items may be subject to a 15% restocking fee. We will deduct this from your refund.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will:

• Send a replacement at no additional cost, or
• Issue a full refund including original shipping charges.

Photos or video evidence of the damage/defect may be requested.

How to Start a Return

To initiate a return, please contact our support team:

We will provide you with a return authorization and the correct return address. Do not send items back without contacting us first.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Personal care items (e.g., hygiene products, opened first aid supplies)
• Clearance or final sale items

Shipping Costs for Returns

If the return is due to our error (defective, wrong item), we will cover return shipping costs. For all other returns, you are responsible for return shipping fees.

We recommend using a trackable shipping method, as FASCo is not responsible for lost return packages.

European Union 14-Day Cooling Off Period

If your order ships to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must still be unused and in original packaging.

Changes to This Policy

FASCo reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated “Last Updated” date.